Longueuil Office | Permanent position – 37.5 hours a week
We are currently looking for a service representative to join our Longueuil team. If you are passionate about service, care about meeting customer needs, and you want to work in a stimulating environment, this job is for you!
Ethicor Financial Corporation it’s:
- Independent corporation since 1991
- An employer that respects its commitments to its employees and customers
- Visionary, dynamic and competent managers
- A team that is welcoming, respectful and eager to maintain an excellent working atmosphere
To apply, please forward your resume with a letter of introduction before September 20th, 2021 to info@ethicor.com
Our job offer
Reporting to the responsable Partner of the Firm, the Service Representative will be mainly responsible for customer service to the employers and their employees.
The incumbent is expected to:
- For complex, urgent or problem cases, take calls from employers and answer email requests, answer the various questions and take steps to settle cases
- Support advisors by taking necessary steps and making appropriate decisions to settle requests or problem cases
- Coordinate answers and cases with the Insurance Companies
- Present our group insurance product and services to clients and support de sales process
- Prepare service reports, present them to clients and conduct follow-ups
- Introduce members to plan changes, claims processes and member portal, and answer their questions.
- Pay courtesy visits to maintain a preferred relationship, create lasting business connections and provide problem-solving support
- Handle or support case implementation and coordinate the activities of stakeholders
- Prepare and carry out group start-ups both face to face and virtually
- Conduct satisfaction surveys after a group has been implemented
- Validate contracts, brochures and riders
- Collect information on methods, products, procedures and other market data
- Contribute to training sessions as a participant, facilitator or resource
- Perform any other related tasks as requested by the supervisor
The ideal candidate will have the following qualifications:
- College diploma along with a least 5 years of experience in group insurance (or equivalent)
- Licence in group insurance
- Valid driver’s permit and owning a vehicle for travel
- Customer service experience (major asset)
- Excellent command of English and French, written and spoken
- Ability to protect confidential information
- Ability to demonstrate flexibility and organizational skills
- Versatility, resourcefulness and ability to work independently
- Well-developed sense of accountability
- COVID-19 Vaccinated
Employment conditions
- Group insurance, pension plan and employee assistance program;
- Training, development and career advancement opportunities;
- Work-life balance
Who we are
Ethicor Financial Corporation is an independent financial firm celebrating its 30th anniversary this year. A leader in Quebec, the firm also specializes in group annuity plans and individual investment. Our clients are small, medium and large companies. Ethicor serves more than 100 companies representing more than 6,000 employees across Canada. A firm on a human scale, Ethicor offers its clients all the services of a large company. This is the Ethicor difference.